Common Compliments and Challenges Facing Hairdressers

Have you ever stopped to consider what it’s like to be a hairdresser? The profession might seem glamorous at first glance, but it comes with its own set of challenges and frustrations. Many hairdressers deal with a myriad of client expectations and common client complaints on a daily basis. In this article, we’ll delve into some of the most typical complaints faced by hairdressers and explore how to manage client expectations effectively.

The Top 5 Things That Irritate Hairdressers

Every hairdresser has a list of things they would love to never hear again. Here are some of the top irritations:

1. 'Why Are Kids’ Haircuts So Expensive?'

Imagine trying to keep a four-year-old, full of energy, calm and still while cutting their hair. Not only is it demanding, but it often turns into a 45-minute battle. Clients often bring their children into the salon as if it’s a playground, expecting everything to be free and easy. The reality is that a child’s haircut can take twice as long as an adult’s and requires more patience and skill. Parents often ask for discounts or free services, which is not only impossible but also frustrating for the hairdresser.

2. 'Can You Fix the “Self-Inflicted” Problem?'

Client expectations are high, and many hairdressers are tasked with undoing problems caused by DIY haircuts, coloring, or styling. Hairdressers frequently encounter clients who have tried to cut their own hair or use at-home products, only to end up with tangled messes or uneven cuts. Hairdressers are then expected to “fix” these messes in their next appointment. This not only takes more time but also leaves a negative impression on the client’s next salon visit.

3. 'When Are You Going to Start Dating?'

While some hairdressers have found their perfect partners through salon work, others are constantly asked when they will find someone. It can be exhausting for someone in a career that requires long hours of standing and attention to detail to feel pressured into providing relationship advice or social commentary. This leads to a digital breakdown and a constant sense of being scrutinized.

4. 'Can You Style My Hair to Look Like [Celebrity]?'

Many clients come in with pictures of celebrity hairstyles or magazine covers and expect the hairdresser to replicate them accurately. The reality is that not all clients’ hair is suitable for a specific style. Thin, thick, curly, or straight hair might not match the desired look, leading to disappointment. On top of that, clients might come in requesting multiple changes after the initial appointment, such as adjusting layering, adding or removing highlights, and changing styling preferences. This can be both time-consuming and frustrating for the hairdresser.

5. 'Why Don’t You Do My Hair for Free?'

Lucrative salaries are the result of years of hard work and high skill levels. Hairdressers are not just beauticians; they are experts in their field. Many hairdressers simply cannot afford to do work for free, especially when they have to pay for their education and other expenses. Therefore, it is crucial for clients to understand that these professionals have invested a lot of time and money into their careers and deserve to be paid for their services.

How to Manage Client Expectations

Proper communication can go a long way in mitigating these frustrations. Here’s how hairdressers can effectively manage client expectations:

1. Clarify Services and Costs

Clearly outline the scope of services and associated costs at the beginning of the appointment. Provide options upfront and discuss the best course of action for achieving the desired look. This transparency helps manage client expectations from the start.

2. Set Realistic Goals

Educate clients about the limitations of certain hairstyles based on their hair type and structure. Explain how DIY efforts can complicate the process and motivate clients to leave their home styling in the hands of professionals.

3. Build a Positive Relationship

Engage with clients in a positive and supportive manner. Showing genuine interest in their goals can go a long way in building trust and loyalty. This encourages clients to return for future sessions and makes the process more enjoyable for both parties.

4. Encourage Professional Compliments

Instead of receiving generic compliments like, “That’s so cheap,” encourage clients to appreciate the skill and effort involved in the work. Positive feedback can be highly motivating for hairdressers and enhance the overall experience for both parties.

Conclusion

While the job of a hairdresser is undoubtedly fulfilling, it comes with its share of challenges. By understanding and addressing these common complaints, hairdressers can better manage client expectations and enhance the overall salon experience. Remember, happy clients are those who appreciate the value and effort behind every haircut.