Why Don't Body Shop Technicians Use OEM Repair Procedures?
Introduction
Body shop renovations can often come at a financial loss, primarily due to insurance companies. These entities are not non-profit organizations; their main goal is to generate revenue. One common method to enhance profitability is by convincing body shops to forgo the use of Original Equipment Manufacturer (OEM) procedures, which can result in compromised repair standards. This article examines the practices of insurance companies and their impact on the body shop industry.
Insurance Company Practices and Their Impact
Many insurance companies claim that they are not concerned with the safety of their customers, leading some body shops to deviate from OEM procedures. This section delves into the methods and motivations of these companies and how they influence repair practices.
Finding Insurers That Put Safety First
Not all insurers operate with the same level of disregard for safety. Farm Bureau is an exception to this rule. They are supportive and will pay for legitimate repairs that adhere to OEM standards without question. This makes Farm Bureau a preferred choice for body shop owners and customers alike.
Detailed Case Study: GEICO and Its Policies
A GEICO example is used to illustrate the conflicting practices within the industry. Despite having documentation from General Motors (GM) that highlights the necessity of pre- and post-repair scans, GEICO only pays for these scans if a dashboard warning light is activated. This policy forces body shops to choose between the well-being of their customers and financial loss.
Common Practices in Collision Repair Industry
The collision repair industry employs several OEM procedures that are critical for maintaining the quality and safety of repairs. One such procedure is Feathering Blocking and Priming (FBP). This process involves multiple layers of sanding and priming to ensure that the repaired area is indistinguishable from an unrepaired surface. However, most insurers refuse to cover the cost of FBP, citing regional differences in their policies. This practice forces body shops to either perform the FBP for free or follow the insurer's estimate, which can result in subpar repair quality.
The Consequences of Shortcuts
Shortcuts in the repair process are rampant in the body shop industry, leading to substandard repairs and compromises on safety. Body shop owners and customers must be aware of these practices to make informed choices. Those shops that prioritize proper repair procedures sometimes lose money, while others opt for the fastest, cheapest methods to maximize profits. This dichotomy highlights the critical need for transparency and accountability in the industry.
Conclusion
Insurance companies' focus on profit can lead to compromised repair standards, endangering the safety of vehicle owners. It is essential for customers and body shop owners to be aware of the industry practices and choose shops that prioritize safety and quality.